Elena Modestova
Energetic IT Project Manager with 8+ years of experience in planning, controlling, executing, and closing various IT projects. Managed all phases and milestones of $2Mio deployment of CMS for various automotive dealer centers and closed before deadline. Achieved more than 70% process time savings through implementing process automations and IT upgrades at Hyundai Russia and Nissan Manufacturing RUS LLC.
Experience
IT & Business Development Manager, Hyundai Motor CIS Aug 2020 - present
Hyundai is South Korean world famous automotive company, in Top 3 of car sales in Russia, Top 5 in the world, one of the most technologically advanced automotive brands
- Lead team of 10 software developers to oversee conception, requirement gathering, documentation and rollout of business-focused projects (budgeted from USD$100k to USD$250k) across Russia; devise and communicate key objectives, KPIs and project timelines to senior management and project delivery team
- Conceptualized, created and launched Dealer Portal for consolidation of all indicators, online interaction and control/partner’s assessment of balanced regional enhancement and quality/standards development; completely automation of dealer interaction process
- Participated in the creation of online car sales platform for Hyundai & Genesis that which made it possible to create an additional sales channel (~30% of sales) without “extra” intermediary cost
- Developed and launched «Genesis Customer Guaranteed Mobility» program and mobile application for providing unique customer service of free courtesy cars in case of all types of repairs
- Managed Genesis project implementation and deployment. Tracked performance, identified bottlenecks, and determined response measures to ensure project delivered within time and budget constraints
- Lead Genesis dealer’s CRM integration process
- Coordinated full integration process with 15 new partners portals and systems
IT & Process Development Manager Nissan Manufacturing RUS LLC Apr. 2012 – Aug. 2020
Nissan is one of the most popular automotive brand in the world and one of “Big 3” Japanese automotive brands
- Launched and administrated Dealer portal for Network Management
- Evaluated partners efficiency within the specific estimation program and created online dashboards; attained #1 in Customer Quality through the implementation of online survey and follow-up program management
- Introduced and developed «Gemba Kaizen» web-application for online network audit and built integration with internal partners estimation portal
- Initiated and launched the project of providing «free taxi» to all Nissan customers and created online application for this service
- Launched and managed TCO (total cost of ownership) project with web page that allowed to compare Nissan models TCO with any competitors online
- Automated the process of partner bonuses calculation payments with Siebel integration and saved more than €2Mio «manually» audit costs
- Built the process of corporate customers special offers confirmation & corporate CRM with Salesforce
- Administrated corporate customers section of Nissan.ru.
Education
MMIBA Molokanov and Sikirin’s Business Trainers School, Business trainer & facilitator 2016 – 2017
Higher School of Economy, Marketing Management 2011 - 2013
Moscow State University of Printing Arts, Publishing Management 2005 - 2010
Skills
- UX/UI digital products
- Project management
- Time management
- Leadership
- Excellent knowledge of all major operating systems
- Strategic planning